Shipping Policy

Shipping Charges

A shipping charge of Rs 99 will be applicable on all orders under Rs 999.

Packaging

  • We package our products in beautiful boxes and envelopes.
  • There is no marking or product description when the product reaches you making it safe to be ordered anywhere.

Shipping time

  • We process and dispatch your orders within 3-4 business days of the order confirmed.
  • You can expect your order to be delivered to you in 2-3 business days in major cities and 4 to 15 business days for other location. You can track your order online once it is dispatched for delivery.

Things to Remember

  • In the unlikely event we are unable to deliver any item in your order, be assured that you will not be charged for that item and the full amount charged for the item will be refunded
  • In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account which will be furnished by you separately to us or shall provide you cheque as per your convenience.
  • If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our Customer Care or email us at support@zenegirl.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
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